Privacy Policy

At the Stour Valley, we take the privacy of our customers very seriously. This privacy policy outlines how we collect, use, and protect any personal information that we receive from our customers.

  1. Collection of Personal Information: We may collect the following personal information from our customers:
  • Name
  • Contact information (email address, phone number, and/or address)
  • Payment information (credit card information or other payment information)
  • Purchase history
  • Other information that customers may voluntarily provide
  1. Use of Personal Information: We use the personal information that we collect from our customers to:
  • Process orders and payments
  • Communicate with customers about their orders or other inquiries
  • Improve our products and services
  • Send promotional emails or other marketing materials to customers who have opted-in to receive them
  • Comply with legal requirements or requests from law enforcement agencies
  1. Protection of Personal Information: We take appropriate measures to protect the personal information that we collect from our customers, including:
  • Storing data in secure databases or other secure storage systems
  • Using encryption and other security measures to protect against unauthorized access, disclosure, or alteration
  • Limiting access to personal information to authorized personnel only
  1. Disclosure of Personal Information: We do not sell or rent personal information to third parties. We may disclose personal information to:
  • Service providers who assist us with processing orders, payments, or other functions
  • Law enforcement agencies or other government entities if required by law or if we believe in good faith that disclosure is necessary to protect our rights or the safety of our customers or others
  1. Retention of Personal Information: We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

  2. Customer Rights: Customers have the right to:

  • Access their personal information that we have collected
  • Correct any inaccuracies in their personal information
  • Request that we delete their personal information (subject to certain exceptions)
  • Opt-out of receiving marketing emails or other marketing materials
  1. Changes to this Privacy Policy: We may update this privacy policy from time to time by posting a new version on our website. Customers should check this page periodically to ensure they are aware of any changes.

If you have any questions or concerns about our privacy policy, please contact us at 07504 693989.

Back to blog