Refund Policy

At Stour Valley Game and Butchers, we strive to provide you with the highest quality fresh produce and exceptional customer service. Due to the nature of our business and the perishable nature of our products, we cannot offer refunds on any items purchased from our store. However, we are committed to resolving any concerns or issues you may have regarding your purchase. Please review our returns policy below:

  1. Exchange for Damaged or Defective Items: If you receive a product that is damaged or defective, please notify us immediately or within 24 hours of the purchase. You can contact us via phone, email, or by visiting our store in person. We may request proof of the damage or defect, such as clear photographs, to assess the situation. Upon verification, we will gladly exchange the damaged or defective item for a replacement of the same or similar product.

  2. Incorrect Item: In the unlikely event that you receive an incorrect item, please notify us within 24 hours of the purchase. We will investigate the issue and make arrangements for the correct item to be provided to you. If necessary, we may request the incorrect item to be returned to our store.

  3. Order Errors: We take great care to ensure accurate order fulfillment, but mistakes can happen. If you notice an error in your order, such as missing items or incorrect quantities, please inform us within 24 hours of receiving your purchase. We will do our best to rectify the situation promptly and ensure that you receive the correct items.

  4. Quality Concerns: We understand that the quality of our products is of utmost importance to you. If you have any concerns about the quality of an item you purchased from us, please contact us within 24 hours of the purchase. We may ask you to provide details and, if possible, photographs of the concern. We will assess the situation and work with you to find a satisfactory resolution, which may include a replacement or alternative product.

  5. Store Credit: In certain cases where a resolution cannot be reached through item exchange or correction, we may offer store credit as an alternative solution. This credit can be used towards future purchases at our store and will be valid for a specified period. Please note that store credit cannot be redeemed for cash or refunded.

Please note the following important points:

  • Returns and concerns must be reported within 24 hours of the purchase.
  • We may require proof, such as photographs or the return of the item, to process certain exchanges or resolutions.
  • We reserve the right to refuse any returns or exchanges that do not meet the conditions outlined in this policy.

We appreciate your understanding of our returns policy. Our goal is to ensure your satisfaction with our products and services. If you have any further questions or require assistance, please do not hesitate to contact us.

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